Terms and Conditions


All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Williams Furnace Parts is a division of Total Home Supply. Reference to either Williams Furnace Parts or Total Home Supply shall be reference to the seller, Total Home Supply.


All items purchased from Total Home Supply via Williams Furnace Parts must be installed by a qualified installer. Many products may include dangerous components, flammable components, or other parts or chemicals which may be hazardous if installed improperly. Total Home Supply disclaims any responsibility, to the extent allowed by law, for any injury or damage due to improperly installed parts or items and warns all purchasers of the requirement that all parts and items must be installed by a qualified installer. Total Home Supply follows all laws as it relates to shipping, including proper declarations and markings.

Local Code

The Customer is responsible for complying with all local, state, and federal codes as it relates to any parts or items purchased from Total Home Supply. Total Home Supply will not be held responsible for items or parts purchased that do not comply with local, state, or federal code or law.

Shipping Waiver

By making a purchase from Total Home Supply via Williams Furnace Parts the customer waives the signature requirement for any delivery left by a shipping company, and hereby expressly accepts the shipping company’s proof of delivery as satisfactory evidence of delivery and acceptance.

By making a purchase from Total Home Supply, the customer hereby waives any signature requirement for delivery to the extent allowed by law. The customer expressly accepts the shipping company’s proof of delivery as proof of delivery.

Shipping and Receiving:

All shipments are FOB (Free on Board) Origin/Shipping Point.

If the item is to be shipped to an address other than your billing address, we may require that address be listed with your credit card company. Most credit card companies accept this as a normal practice, and it protects you, the purchaser and us from credit card fraud. Total Home Supply reserves the right to refuse shipment to any address other than the billing address, unless the alternate shipping address is also listed with your credit card company.

All freight shipments are shipped FOB (Free on Board) Origin/Shipping Point and customer/buyer obtains title and ownership upon the item or product being shipped. Insurance is available for any FOB Origin/Shipping Point purchases however customer/buyer must contact Total Home Supply prior to the order to arrange for such insurance, and the customer/buyer’s expense.

Once an order is shipped, it cannot be cancelled. If the shipment is refused, the buyer is responsible for all freight charges, which includes the original delivery and the return of the item to Total Home Supply.

Please note that in some circumstances shipping can exceed 20 days. Customer agrees that shipping delays are insufficient reasons for cancellation.

Special orders cannot be cancelled

FedEx, UPS, & Other Non-Freight Shipping

Any package with a value over $750.00 will require a signature. There are no exceptions to this requirement. Any package sent with a value of $750.00 or less may not require a signature. If a package is left without a signature, the customer/buyer has 2 business days to notify us of any damage to the package. Total Home Supply will not be responsible for any damage which has not been reported within 2 business days.

Return Policy

Unfortunately, we are not able to accept returns. All sales are final. If you find that an item you purchased is defective, please fill out the form at: https://williamsfurnace.parts/parts-warranty/

What if I need to cancel my order?

Any order that has not yet been loaded on a truck or shipped can be cancelled. Please contact us right away about any cancellations as we do our best to ship products out as quickly as possible. Once an item has been shipped or loaded onto a truck, the order cannot be cancelled. Refused shipments will be subject to a 25% restocking fee in addition to all shipping/freight charges incurred. Cancellations requests can ONLY be accepted by email to: support@WilliamsFurnace.parts


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Total Home Supply. The collective work includes works that are licensed to Total Home Supply. Copyright 2023, Total Home Supply ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Total Home Supply or purchasing Total Home Supply products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Total Home Supply or to purchase Total Home Supply products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Total Home Supply. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of Total Home Supply used in the site are trademarks or registered trademarks of Total Home Supply

Warranty Disclaimer

Merchandise Warranty: Unless otherwise noted, all products that appear on this site are new and carry the full manufacturer's warranty. Please refer to the warranty details page for more information: https://williamsfurnace.parts/parts-warranty/

Website Warranty: This site and the materials used on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Total Home Supply disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Total Home Supply does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Total Home Supply does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Total Home Supply shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Total Home Supply has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Cancellations by Total Home Supply: Total Home Supply reserves the right to refuse or cancel any order placed for any product at the sole discretion of Total Home Supply up to the point of shipping, regardless of whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Total Home Supply shall issue a credit to your credit card account in the amount charged.

Cancellation by Total Home Supply for Potential Fraud: Total Home Supply reserves the right to cancel any order, at any time, including after shipment if there is (1) evidence of potential fraud, or; (2) any fraud detection service provides information that the transaction may be fraudulent.

Typographical Errors: In the event that a Total Home Supply product is mistakenly listed at an incorrect price, Total Home Supply reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Total Home Supply reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Total Home Supply shall issue a credit to your credit card account in the amount of the incorrect price.

Pictures: All product photos and pictures are for representation purposes only. The actual product may vary due to monitor color representation, manufacturing changes, etc. Total Home Supply is not responsible for any color accuracy issues that may arise from product photos.

Term; Termination: These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Total Home Supply without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice: Total Home Supply may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Total Home Supply.

Miscellaneous: Your use of this site shall be governed in all respects by the laws of the state of New Jersey, U.S.A., without regard to choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Total Home Supply products) shall be in the state or federal courts located in New Jersey (and in the County of Morris for New Jersey Superior Court matters). Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Total Home Supply products) must be commenced within one (1) year after the claim or cause of action arises. Total Home Supply's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Total Home Supply may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site: Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Total Home Supply or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer: Total Home Supply does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Total Home Supply is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Total Home Supply reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Total Home Supply in its sole discretion.

Indemnification: By use of this website and/or by placing an order through this website, you agree to indemnify, defend, and hold harmless Total Home

Supply, its officers, directors, employees, agents, licensors and suppliers

(collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links: In an attempt to provide increased value to our visitors, Total Home Supply may link to sites operated by third parties. However, even if the third party is affiliated with Total Home Supply, Total Home Supply has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Total Home Supply. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Total Home Supply seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Severability: Should any provision of this Agreement be determined to be void, invalid, unenforceable or illegal for whatever reason, such provision(s) shall be null and void; provided, however, that the remaining provisions of this Agreement shall be unaffected thereby and shall continue to be valid and enforceable.

By purchasing from the williamsfurnace.parts, you agree to all the terms of use described.

Total Home Supply appreciates your patronage and we will try our best for you to have a good experience in shopping with us. If you have a problem with any part of our service, please call our customer service department at 862-225-1100, before you dispute a charge. Our desire is to promote customer satisfaction, so we will try to work out an agreement satisfactory to both of us.

No Exportation; Not an Exporter

Total Home Supply does not ship outside of the United States and Canada, nor will Total Home Supply act as an exporter for any reason. Total Home Supply is not responsible for any costs, fees, or damages due to a third-party exporting items purchased from Total Home Supply without the knowledge or Total Home Supply. Total Home Supply will not complete any exportation documents on behalf of a customer who later attempts to export an item or items as Total Home Supply does not authorize this activity.

By purchasing any product or item from Total Home Supply and exporting it from the United States of America or Canada for any reason, the customer waives all rights of return, warranty, claims of damage, and ability to return any such item.